Patient Experience

The Cheshire and Merseyside Cancer Alliance is committed to driving forward improvements to ensure that every patient receiving a diagnosis of cancer receives the best possible experience of care and support.

Using data to improve experience

The Cheshire and Merseyside Cancer Alliance uses data collected as part of the National Cancer Patient Experience survey to monitor the reported experience of care for our patients. We work with key professionals to develop action plans aimed at ensuring there is less variation in the experience of care reported in different localities, and across different cancer types.

We also collect local data to measure the impact of our programmes of care. Using evidence based tools to measure the benefit of health and wellbeing events will help us to develop an evidence base to secure future funding.

Digital access to health records

Our Alliance has been at the forefront of the introduction of online “patient portals”.

Working with colleagues at the University Hospital Southampton, we have introduced an online platform for patients to communicate with their health professionals, and receive the results of tests in a timely way. This has prevented numerous unnecessary hospital visits and also reduced waiting times to receive vital reassurance for many people.

Access to cancer “key workers”

Having access to a Clinical Nurse Specialist, or Cancer Support Worker can significantly reduce the anxiety and distress experienced by people receiving a cancer diagnosis. The Cheshire and Merseyside Cancer Alliance has already invested a significant amount in the development of Cancer Support Workers, whose role is to provide vital co-ordination and signposting for patients at critical points in their cancer pathway.

The successful introduction of this new role has been enhanced by a comprehensive training and development programme. This programme includes a competency framework which equips our support workers to provide advice, support and signposting to local services for rehabilitation and exercise with trained professionals.

Get Involved

What aspect of cancer care would you like to see improve or change for cancer patients in your local area?

In Cheshire and Merseyside, we are committed to making sure that the priorities that are most important to you as people who may have been affected by cancer, are at the forefront of our plans for the next two years.

We want to hear about your top three priorities that you believe would make the most difference in our area.  no matter how small or large, we want to know what could be improved with either investment or project support.

Your responses will be used to inform our plans and ensure that the work of the Alliance has the greatest impact for our population.  We are very interested to hear your views.

Please complete the template Improving Cancer Care Together and email to ccf-tr.admin.cmca@nhs.net   Many thanks.